Search for Emergency calltaker/dispatcher Vacancies at careers.vic.gov.au Search for Emergency calltaker/dispatcher Vacancies at careers.vic.gov.au

Print

Emergency calltaker/dispatcher

Role and key duties

Emergency calltakers/dispatchers are responsible for efficient operation of all equipment in a communications centre specifically relating to the reception of emergency calls and the expeditious dispatching of emergency apparatus and personnel.

Duties may include: answering emergency calls from the public and other agencies; quickly analysing the information received from the caller and dispatching the sought apparatus; skillfully operating the console equipment, including telephone, radio, status con tr ol and computer aided dispatch; following established procedures in making calm, cool decisions as sought in an emergency services environment; and having a good working knowledge of available resourcematerials to support emergency scene operations.

Minimum qualification required

Completion of a Certificate II or III in Customer Contact with a major in Public Safety.

Recommended qualification

Certificate II and III in Customer Contact with a major in Public Safety.



Job Family

Police and emergency services
The police, the fire service and emergency medical services (including ambulance) protect our communities and attempt to reduce loss of life or damage to health through education and preventative programs.


Search by Keyword

Go to top arrow
footer image