Role and key duties
Emergency calltakers/dispatchers are responsible for efficient operation of all equipment in a communications centre specifically relating to the reception of emergency calls and the expeditious dispatching of emergency apparatus and personnel.
Duties may include: answering emergency calls from the public and other agencies; quickly analysing the information received from the caller and dispatching the sought apparatus; skillfully operating the console equipment, including telephone, radio, status con tr ol and computer aided dispatch; following established procedures in making calm, cool decisions as sought in an emergency services environment; and having a good working knowledge of available resourcematerials to support emergency scene operations.
Minimum qualification required
Completion of a Certificate II or III in Customer Contact with a major in Public Safety.
Certificate II and III in Customer Contact with a major in Public Safety.