Housing services officer
Role and key duties
Housing services officers provide comprehensive information to clients on a range of services provided by the Office of Housing and other government or non-government agencies.
Duties may include: identifying and assessing client housing needs and making active referrals to support agencies and services; comprehensive assessment of client eligibility for the range of Office of Housing services; allocating properties to eligible applicants on the waiting list and conducting comprehensive sign-up interviews; visiting and working with tenants to help solve problems they might have which affect their ability to pay rent or maintain their property; linking tenants to other support service providers/advocates if sought; participating in community forums as the departmental representative and fostering an awareness of community building and sustainability; and ensuring maintenance works are carried out.
Minimum qualification required
Completion of a Certificate IV in Social Housing.
Certificate IV in Social Housing.