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Customer service consultant

Role and key duties

Customer service consultants manage customer services staff, review customer relations policies and manage after sales services.

Duties may include: receiving and answering customer enquiries; resolving customer complaints; updating customer records; processing payments for good and services; selling an organisation"s products and services; and identifying customer needs and referring them to appropriate services.

Minimum qualification required

Completion of Year 12 or equivalent (including VCE, VCAL or Certificate II VET sector accreditation).

Recommended qualification

Diploma or Advanced Diploma in Business Studies.

Job Family

Customer service
Every Victorian citizen is our customer, so there are many opportunities to provide the general public with information and advice through the various departments and entities.
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Customer service and retail

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