Customer service consultant
Role and key duties
Customer service consultants manage customer services staff, review customer relations policies and manage after sales services.
Duties may include: receiving and answering customer enquiries; resolving customer complaints; updating customer records; processing payments for good and services; selling an organisation"s products and services; and identifying customer needs and referring them to appropriate services.
Minimum qualification required
Completion of Year 12 or equivalent (including VCE, VCAL or Certificate II VET sector accreditation).
Diploma or Advanced Diploma in Business Studies.