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Call centre operator

Role and key duties

Call centre operators answer customer telephone enquiries about products and services and promote an organisation"s goods and services.

Duties may include: answering incoming calls and assisting customers in their specific enquiries; creating further interest in the company"s services by inviting customers to use all services and products offered; providing a high level of personalised customer service; resolving customer complaints; updating customer records; processing payments for goods and services; updating databases with changes and status of each customer or prospective customer; and arranging the dispatch of products, information kits or brochures to clients and interested parties.

Minimum qualification required

Completion of Year 12 or equivalent (including VCE, VCAL or Certificate II VET sector accreditation).

Recommended qualification

Certificate II or III in Customer Contact or a Traineeship in Customer Contact.



Job Family

Customer service
Every Victorian citizen is our customer, so there are many opportunities to provide the general public with information and advice through the various departments and entities.
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Customer service and retail


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