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Role and key duties

Receptionists work in an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office/desk of an organisation or business.

Duties may include: greeting personal and telephone callers and finding out the nature of their enquiry; operating telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls; providing information to assist clients or referring them to appropriate contacts, either in the organisation or elsewhere; arranging appointments for callers or for people working in the organisation and keeping records of these; carrying out word processing, filing, mail-outs, book keeping and banking as sought; and in some cases, receptionists send out accounts; receive payments; and order stationery and office supplies.

Minimum qualification required

Completion of Year 12 or equivalent (including VCE, VCAL or Certificate II VET sector accreditation).

Recommended qualification

Certificate II, III or IV in Business.

Job Family

Administration is the backbone of any organisation. Careers in this area help to organise people and activities, supporting the management of businesses and the implementation of policies and decisions. Opportunities can range from assisting a department with filing and typing to responsibility for corporate policy and procedures.
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