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Administration assistant

Role and key duties

Administration assistants work to make sure that an office environment functions efficiently and effectively.

Duties may include: sorting and distribution of incoming mail to areas and staff within the organisation, and the dispatch of outgoing mail; writing business letters, reports or office memos using word processing equipment; answering telephone enquiries from customers, attending to visitors and assisting other staff in the organisation with their enquiries; operating a range of officemachines, such as photocopiers , computers and faxes; and filing papers and documents.

Minimum qualification required

Completion of Year 12 or equivalent (including VCE, VCAL or Certificate II VET sector accreditation).

Recommended qualification

Certificate II, III or IV in Business.

Job Family

Administration is the backbone of any organisation. Careers in this area help to organise people and activities, supporting the management of businesses and the implementation of policies and decisions. Opportunities can range from assisting a department with filing and typing to responsibility for corporate policy and procedures.
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